TeleMagic Support: tracking, managing, and resolving customer support issues. Deliver more than customers expect while exceeding performance goals, reducing costs, and cross-selling and up-selling your products and services. Even empower customers and partners to find their own solutions on your website - at their convenience.

Mark, support rep...

When customers call, Mark answers. He's at the front line talking to your customers every day. He used to keep track of his commitments using an elaborate planner and colorful sticky notes. Now, he uses TeleMagic to keep track of every detail so he keeps his promises - and maximizes your customer relationships. Mark can:

• Access and update detailed customer information;
• Manage outstanding support tickets;
• Track information to resolve defects;
• Quickly process return material authorization (RMAs);
• Manage support and maintenance contracts;
• Find answers to recurring issues fast; and
• Help customers find their own solutions on the Web.
  

You, Mark's boss...

With TeleMagic supporting you, you can empower your entire support team to act on your company's behalf - and meet your service level agreements. Finally, support for your support department! You can also:

• Escalate and address urgent customer issues;
• Manage your company's knowledge base; and
• Analyze the effectiveness of your support department.
  

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Call QIEM for Telemagic Support and for important upgrades on your Telemagic software installation.

Goldmine CRM

Optimize your salesforce productivity with Goldmine Software. Maximize your sales administration and preparation time, improve customer relationship management, and streamline sales processes with a product suite that delivers more power than you can imagine. Here is a product suite designed to help salespeople sell. Goldmine provides complete profiles of customers and enabling fast collaboration to achieve better customer service and capitalize on sales opportunities before they disappear. Keep a better history of customer interaction, correspondence, and progress and see your customers looking to you as their trusted advisor. Success today is all about access to timely information and Goldmine CRM Software offers a mobile web-based salesforce automation solution that empowers your sales team with drilldown analysis. See much improved performance from a CRM application from one of the premier software developers, and utilize expert crm consulting services from Qiem to to install or upgrade. If you're unsure about choosing CRM software, Qiem offers a design audit which assesses your CRM needs to identify the right CRM product for your organization.