Naive User Stories
Bluegrass For BreakfastComputer Stories from a Field Service Engineer
write them a memo describing why we were having problems with diskette
failures. I said in the memo that the disks were failing due to head crashes.
‘If the customers would just clean their heads periodically, we wouldn’t
have these problems,’ I said in the memo. One customer responded with ‘What
kind of shampoo do you recommend?’
An end-user hotline received a call about a bad software disk. They asked
AComputer Operator says as she is lifting an RP06 disk pack from the drive: ‘Gee,
Me: ‘It depends on how much data is on the disk….
The operator believed it.
I had a similar experience while working as a student operator at Michigan
‘What’s wrong with the computer?’
Too tired and irritated to give her a straight answer, I looked her
A look of deep concern wafted into her expression as she asked: ‘Oh,
I work for University Computing Services answering questions about any and all
Caller: ‘What’s the name for when you’re entering data into the computer?’
HD: ‘Data Entry.’
Caller: ‘Thank you!’
Overheard in a student computer lab:
Client (raising hand and waving frantically): ‘The computer says
Lab Assistant: ‘Enter your name and press RETURN.’