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Selling
beer in a highly competitive market takes a lot of resources and
ingenuity. Inside and outside reps track detailed information
about all venues including bars, nightclubs and special licensed
events, and know which and how many promotional items they need
to supply to increase their sales in this environment.
Molson
is a passionate supporter of sports and cultural events. Behind
the scenes this requires careful planning, supplying the event
with promo items, hats, T-shirts, posters and billboards. But
how do you know how much preparation you have to do for a particular
event in a particular location? Can you forecast this using your
past experience? How do you manage contacts and keep everybody
informed?
Molson
decided to automate their promotional campaigns using QIEM. After
a preliminary diagnosis and Design Audit, Molson continued through
the 7-step Method.
QIEM
spent 3 weeks to install and customize a 35-user solution. Molson
also purchased 50 hours of our premium technical support. QIEM
senior architect interviewed Molson managers on several levels
to find out what their daily routine is and what optimizations
need to be done in order to maximize the effectiveness of their
work.
As
a result, Molson now has centralized information and business
intelligence, which they apply to get more value for their dollar.
The benefits of reporting, forecasting and end-tracking showed
up very quickly: the volume of the top 20% customers (looked after
by the outside reps) has increased significantly in past 5 years,
while the bottom 80% are maintained at lower cost by the inside
reps.
Powerful
Management Reports give Molson everything including: time tracking,
sales, call reports, marketing reports, campaign effectiveness,
customer service and forecasting reports. Automatic prioritizing
helps Molson penetrate the market, respond quickly to hot leads
by deploying smarter strategies. Automated Relationship Marketing
produced a very strong customer base for Molson improving the
quality and quantity of contacts, growing their profit.
They
were delighted with our innovative way of getting them more qualified
leads, that is only available only to QIEM clients. We then were
asked to implement it in other offices coast to coast.
The
combination of these things with QIEM allowed Molson to gain over
50% market share in highly competitive market. Outstanding profit
was created, Attracting Customers Forever. |