Do you need a quick
solution to a technical problem? With our live remote-assistance
tool, a member of our support team can view your desktop and share
control of your mouse and keyboard to get you on your way to a
solution.
How
to Get Support:
A member of our
support team will talk with you first to determine the nature of the
problem.
You will
find the answers to security questions and system configuration
requirements on our FAQ
page. You can also view a demonstration
of a screen-sharing session.
How
It Works:
Step 1:
Once you are on the
phone with a member of our support team, you will be directed back
to this page to initiate the screen-sharing session. Simply click
the Start Session button.
Step 2:
You are prompted to
download a small virus-free plug-in.
Step 3:
With your permission,
your support representative can view your screen and share control
of your mouse and keyboard.
Step 4:
You are in full
control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the
screen-sharing session at any time.
