Why Customer Relationship Management Fails
1. if you don’t do the initial assessment and diagnostics to find out what the needs and value drivers are you miss a very crucial step.
click to read 2. sometimes executives can be swayed by flashy sexy demo’s targeted to make them overspend on gold plated features that will never be used.
site rencontre alma 3. if you use experts your chance of failure dramatically decreases because they’ve done it many times before and will guide you to avoid the pitfalls
http://havanatranquility.com/daeso/4875 4. sometimes takes too long, build a deathstar megaship takes forever, SAP is coming, waiting for a big company overall decision forever, etc
http://inter-actions.fr/bilobrusuy/7610 5.skimping out on training is the worst mistake, this is the “reveal” and where the magic happens. Done properly users should become excited and want to start using it right away, which drives user adoption and ultimately buys you GOOD data in the system.Bad data is a cancer in the system and the death of your CRM efforts.
rencontres culturelles 6. rarely because of this, management usually continues to drive and push and pay till they get the reports they want
ny comic con speed dating 7. if you never do updates or go back and fine tune to make it really work great for everyone,
it dies a slow death.
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