Oracle (PeopleSoft) CRM Comparison Out of Contact Managers, Sales force automation software tools where born, before CRM software allowing everyone in the company that deals with prospects and customers to stay connected and know where everything they needed was. When enabling better Customer Relationship becomes the center sales technology and process your people naturally become aligned.

Oracle (PeopleSoft) CRM Comparison


  • Oracle has a strong and flexible user interface, with straightforward and fast capabilities to obtain a full view of customer information.
  • Oracle is recommended as a shortlist specifically for the PeopleSoft installed base, with plans for PeopleTools, specifically for service-centric organizations in higher education and HR.
  • Oracle offers prepackaged integration with Oracle customer data hub and EBS R12.
  • The vendor has strong SOA and Web services, as well as an excellent interface in versions 8.9 and 9.0.


  • Oracle\’s PeopleSoft products are recommended only in the following environments/situations: PeopleSoft ERP, human capital management and higher education.
  • Some clients report high software costs for the latest contract negotiations versus the industry average in our sample of 125 contact centers.
  • Support is limited from large integrators and business consultants.
  • According to references, Oracle offers little innovation in new product developments for Web 2.0, such as online communities and unified communications and collaboration.
  • PeopleSoft CSS is not a multitenant SaaS product offering.