1. DESIGN
AUDIT
Starting with your QIEM Design Audit, proven by over 5,700 customers worldwide, you will now discover what your business needs to profit and succeed. Your QIEM Design Audit connects you with a Senior Systems Architect, who has over 20 years experience with small and large companies including Sears, Xerox, UPS, and many more. Meet a team of professionals with experience in your industry's best practices. QIEM combines your business knowledge with our technical know-how to optimize and create a clear Road Map.
First You Pay for Performance
Return on Investment on every project should always calculated before you invest in sales and management technology. By using an external partner, you can hold QIEM accountable for your successful solution both in cost control and delivery timelines. If you attempt this internally you often have no control over extended timelines and in fact research shows that you will end up increasing hidden costs of your IT staffing requirements and overhead costs that will never go away, add to this ongoing costs of additional CRM training and beginners mistakes of doing it internally.
Together we will Improve Sales Processes
By leveraging sales and CRM technologies, you can reduce your people costs, marketing and reporting expenses. Implementing a consistent sales methodology that is well thought out ensures you consistently qualify and close more business faster. In Warren Buffets case we consistently measured the time the sales process took while improving the quality of data and integrity of relationships.
Together we will Leverage IT Strategically
Just because you can does not mean you should when it comes to technology, knowing just how much or how little technology to apply to a sales force and sales process only comes with many years of direct experience. Integrate data from that back end IT systems that shortens sales cycles and improves client communication or significantly improves sales management visibility. Sales Force Automation (SFA) and Customer Relationship Management (CRM) Salesmen, and on demand hosted Salesmen are paid to lie, fight brand wars, feature wars, price wars and rarely have the experience to achieve managements goals with full user adoption and buy in. Our product neutrality allows us to focus on your unique gains and business wins in designing and implementing a solution for you.
Together we will Obtain User Buy-in Early
Listening carefully to sales reps pains, sales management vision and goals, and IT requirements allows you to accurately assess the current situation. Similar to how a doctor would diagnose a patient, experienced QIEM sales technology experts are uniquely suited to naturally probe for what are the likes and dislikes with the current sales and marketing technology, where is it frustrating, where is time wasted, how are customers and prospects lost, asking the hard questions, where do you feel the pain and then prescribe the correct sales technology. Having an 3rd party expert outside reconcile the disparate sensitive needs of key stakeholders in Sales, Management and IT is essential.
Together we will Train One on One
Cost effective functional group training often is the quickest way to implement sales and management technology changes. However we have consistently seen our outstanding 97% user adoption rates when an organization is committed to our ongoing proactive maintenance and highly effective one on one training. This helps every individual in your organization fully utilize technology to reach their potential and ensure compliance. The good will and intellectual property value of organizations increases far in excess of the costs.
You will Sell More
With strategic sales management systems that reps love to use, building stronger relationships with your customers and prospects will happen faster. Integrate your key business systems with Pocket PC, BlackBerry and mobile devices and empower your sales team to win. Consider investing to in your sales reps efficiency automating and perfecting processes, when done right they will consistently exceed your expectations and sell more. Most sales rep who start Monday morning use up all their selling time by Tuesday afternoon. Our time studies have proven often before the Design Audit up to 50% of Sales reps time is spent on non selling activities like handling customer service issues, looking for information, manual processes and follow-up. After experiencing the Design Audit Driven Approach and recommendations see the significantly more selling time.
TIME USAGE BEFORE QIEM QUALITY INTEGRITY EXPERINCE METHOD
TIME USAGE AFTER QIEM QUALITY INTEGRITY EXPERINCE METHOD
You will Manage Less
If you doubled your sales reps productivity what would it mean to you? The fastest way to-do this is measure and coach with interactive Sales Management Reporting Dashboards. Now because of increased competitive pressures, instant business intelligence is required for both management and sales reps productivity. Imagine if your Sales Management Reports were accurate, on time, integrated, intuitive, interactive and gave you real insight on leads, activities, wins, losses and those things that are important to you. Now they can be. “If I had only known!” Begin to imagine how technology should support you, save you time, and give you the power to deliver to customers and prospects clear concise consistent communication. For example new Sales Management Report Dashboards allow you to not only see a forecast but simply click on the data to drill down to see the specific customer and opportunity, and proactively coach, assist or step in to the most important deals to win more market share, before it is too late and the business is lost. Remember the leader’s job is always the most risky, so let our experience and Design Audit process reduce the risk.
In this economy, "The World is Flat" competitive pressures will force you to improve sales management. To lead you need to know where you are, what sales activities and opportunities your team is working on, know competitors sales reports and positions, and focus your sales on the best most profitable ventures and customers. New sales management tools and dashboards give you the visibility required to make better management decisions with accurate data. Save your time, know more and manage less.
2. CUSTOMIZATION
Design
Audit Results are interpreted into screen customizations. Usability
testing and design refinements ensure end-user acceptance, increase
productivity, and validate workflow. Database changes made with
Quality Checks to ensure operation according to specifications
prior to implementation.
approximately
5-20+ days
3. DATA
IMPORT & INTEGRATION
Import
maps from previous systems are developed with basic merge operations.
Data Integration links to core business Backend / Accounting /
Mainframe systems are setup as specified, for instance, financial
data, order or quote history, yearly and monthly customer revenue
summaries, credit status, etc.
approximately
2-5+ days
4. IMPLEMENTATION
Professional
installation of your system to ensure reliable operation.
approximately
2 days
5. TRAINING
Your
Choice of:
- Train
the User - basic training for the new user, we recommend 2 days
- Train
the Trainer - intermediate training for your in-house trainers,
2 days
- Train the
Administrator - advanced training for your system administrator
and power user, 4 days
approximately
2-8 days
6. REPORTS
Report
Customizations are based on the Design Audit and Business Goals.
Automated reporting is available for management, based on what
you need.
approximately
2-4+ days
7. PRIORITY
SUPPORT PROGRAM
Follow-up
one-on-one training, at least one hour per user. First line application
support is recommended to eliminate the need for hiring more staff.
Support
provides direct expertise with understanding of your specific
setup and database customizations. Annual Executive Review included.
